FAQs

Do you accept returns?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Read our Returns Policy for more information.

How much does delivery cost?

Please note orders are not processed on weekends and UK Bank

Holidays, we’ll aim to process your order the next working day.

UK DELIVERY

  • Standard, Mon-Fri: 4-5 working days

  • UK: £3.95 delivery First Class

REPUBLIC OF IRELAND & EUROPE

  • Standard, Mon-Fri: 5-7 working days

  • International delivery: £15.00

REST OF THE WORLD

  • Standard, Mon-Fri: 5-7 working days

  • Rest of World Shipping cost: £25.00

If your order is delivered outside of the EU, it may attract import duty and local sales taxes, which customers will need to pay on receipt of the parcel. These rules vary by country and your local government what these duty and custom charges are. Any parcels returned to us due to custom charges being higher than expected we reserve the right to minus all costs incurred. We work hard to meet all delivery times but sometimes delays occur – such as postal/courier delays, busy periods, logistics or bad weather. For any further questions on delivery please contact us at coachingwithjodie@gmail.com